Client demand led evolution and progress of operations over 14 years has enabled Alpha to develop a diverse set of features sufficient to be able to tick all your requirements boxes.
Some of the key features which constitute and lead to Alpha being a quality organisation are:
› ISO 9001 Certification
› Membership: Association of Translation of Companies
› Membership: Institute of Translating and Interpreting
› 14 year experience of language service provision to all industry sectors
› Comprehensive national database of fully qualified linguists
› In house CPD Training for linguists
› 24 hour operations
› Experienced office staff
› Comprehensive and flexible support system to manage all language needs
› Competitive pricing
› Regular audits and monitoring
› Stringent recruitment processes
› Service feedback and evaluation tools
› Robust complaints procedure
› Fully automated IT system with in-built safety features
› Translation memory tools and use of modern technology
› Winners of various high profile contracts/ tenders
Strategically, Alpha’s business development and delivery processes are configured to achieve excellent working relationships with clients, aiming the clients to access and work with Alpha just as their internal department. Provision of 24 hour access to professional staff with excellent customer-care skills is a key aspect of our support system.
Additionally, as we recognise that each client is unique therefore we develop a client by client service delivery framework. This allows us to accommodate even the most esoteric specifications and budgetary requirements.
At Alpha, we strive for excellence in all aspects of our service - and our quality controls are strictly maintained to ensure every client is satisfied.
Processes & Tools
Alpha's robust and ISO9001 certified operational systems are supported by bespoke workflow software with a number of in-built safety features ranging from linguist prioritisation for use of qualified linguists to recording client feedback and security checks.
Our experienced Project Managers only take on assignments that can be delivered to a high standard. We use bespoke IT monitoring systems to ensure all operations are monitored from enquiry to completion and client satisfaction. Our Project Managers maintain close communication with linguists and clients at every stage of each assignment/ project.
Alpha utilises stringent recruitment and selection processes. Only native linguists are assigned to projects. Our IT system maintains a comprehensive record of linguists' qualifications, training update and security vetting information. Our linguists are members of organisations such as The Chartered Institute of Linguistics and the Institute of Translation & Interpreting and National Register of Public Service Interpreters (NRPSI).
Our quality assurance objectives are set, achieved and reviewed by departmental and senior management at regular intervals. External auditing consultants are engaged as an integral tool of our continuous performance monitoring and auditing. Thus all above and many other processes contribute to Alpha's commitment to deliver a high quality service.