Quality

Experience - accreditation - testimonials - processes; whichever criteria you select to measure the quality, Alpha will satisfy your expectations and deliver to your satisfaction!

Alpha is committed to delivering a high quality service to its clients for all service areas. 

At Alpha we believe that the real measure of quality is in client satisfaction. Therefore whilst our quality assurance tools feature in all business processes but ultimately our "strategy" to achieve client satisfaction is our recipe for a high quality output. 

Our Strategy

Commitment, cost effectiveness, consistency, flexibility and specifically quality are all terms that are synonymous with our operational strategy.

Our success is built on client satisfaction achieved through our business values, excellent client working relationships and consistent service delivery. Alpha’s business development and delivery processes are configured to achieve excellent working relationships with clients.

Alpha's relation with clients is not just limited to supply of services, there is a history of joint working to train clients' staff and input in to improving industry-wide working practices and occupational standards.

Alpha has made significant contributions in the development of the language industry and has presented a number of papers, sponsored linguists for CPD and sponsored seminars for academic discussions on issues surrounding the linguistic industry. For example Alpha is the main sponsor of the SIPR's (Scottish Institute for Policing Research) annual event.

Some of our industry wide development work also includes responses & input into documents, such as Thematic Report, Inspectorate of Prosecution in Scotland and formal papers submitted to international / conferences -  A Case for Career - Professional Linguists Set within the Specific Context of the Scottish Criminal Justice  -  Legal System, Herriot-Watt University 2005. Such innovative working ensures a broad and informed base of in house knowledge, experience and networking that is used to maximise client benefit.

We take pride in stating that our supportive client relationship policy has led to retention of our clients as we operationally understand that each client is unique therefore our services are tailored to their individual needs. Our internal processes and pricing strategy are also individually tailored to our clients’ requirements.

Our robust procedures and quality assurance tools all join to ensure a consistent and high quality of service delivery.

At Alpha, we strive for excellence in all aspects of our service and relations to ensure every client is satisfied.

Processes & Tools

Alpha's robust operational systems are supported by bespoke workflow software with a number of in-built safety features ranging from linguist prioritisation for use of qualified linguists to recording client feedback and security checks. 

Our experienced Project Managers only take on assignments that can be delivered to a high standard. We use bespoke IT monitoring systems to ensure all operations are monitored from enquiry to completion and client satisfaction. Our Project Managers maintain close communication with linguists and clients at every stage of each assignment/ project.

Alpha utilises stringent recruitment and selection processes. Only native linguists are assigned to projects. Our IT system maintains a comprehensive record of linguists' qualifications, training update and security vetting information. Our linguists are members of organisations such as The Chartered Institute of Linguistics and the Institute of Translation & Interpreting and National Register of Public Service Interpreters (NRPSI).

Our quality assurance objectives are set, achieved and reviewed by departmental and senior management at regular intervals. External auditing consultants are engaged as an integral tool of our continuous performance monitoring and auditing. Thus all above and many other processes contribute to Alpha's commitment to deliver a high quality service.

Why Alpha? - Key Quality Indicators

Some of the key features which constitute and lead to Alpha being a quality organisation are:

› Membership: Association of Translation of Companies

› Membership: Institute of Translating and Interpreting

 14 year experience of language service provision to all industry sectors

 Comprehensive national database of fully qualified linguists

 In house CPD Training for linguists

 24 hour operations

 Experienced office staff

 Comprehensive and flexible support system to manage all language needs 

 Competitive pricing

 Regular audits and monitoring

 Stringent recruitment processes

 Service feedback and evaluation tools

› Robust complaints procedure

 Fully automated IT system with in-built safety features

 Translation memory tools and use of modern technology

 Winners of various high profile contracts/ tenders