Cost-effective, consistent, flexible and specifically high quality service delivery are terms that encapsulate our operational strategy.
Our success is built on client satisfaction achieved through our excellent client working relationships and consistent service delivery.
Alpha’s business development and delivery processes are configured to achieve excellent working relationships with clients. Our relation with clients is not just limited to supply of services, there is a history of joint working to train clients' staff and input in to improving industry-wide working practices and occupational standards.
Alpha has made significant contributions in the development of the language industry and has presented a number of papers, sponsored linguists for CPD and sponsored seminars for academic discussions on issues surrounding the linguistic industry. For example Alpha is the main sponsor of the SIPR's (Scottish Institute for Policing Research) annual event.
Some of our industry wide development work also includes responses & input into documents, such as Thematic Report, Inspectorate of Prosecution in Scotland and formal papers submitted to international / conferences - A Case for Career - Professional Linguists Set within the Specific Context of the Scottish Criminal Justice - Legal System, Herriot-Watt University 2005. Such innovative working ensures a broad and informed base of in house knowledge, experience and networking that is used to maximise client benefit.
We take pride in stating that our supportive client relationship policy has led to retention of our clients as we operationally understand that each client is unique therefore our services are tailored to their individual needs. Our internal processes and pricing strategy are also individually tailored to our clients’ requirements.
Our ISO9001 certified robust procedures and quality assurance tools all join to ensure a consistent and high quality of service delivery.
At Alpha, we strive for excellence in all aspects of our service and relations to ensure every client is satisfied.
Processes & Tools
Alpha's robust and ISO9001 certified operational systems are supported by bespoke workflow software with a number of in-built safety features ranging from linguist prioritisation for use of qualified linguists to recording client feedback and security checks.
Our experienced Project Managers only take on assignments that can be delivered to a high standard. We use bespoke IT monitoring systems to ensure all operations are monitored from enquiry to completion and client satisfaction. Our Project Managers maintain close communication with linguists and clients at every stage of each assignment/ project.
Alpha utilises stringent recruitment and selection processes. Only native linguists are assigned to projects. Our IT system maintains a comprehensive record of linguists' qualifications, training update and security vetting information. Our linguists are members of organisations such as The Chartered Institute of Linguistics and the Institute of Translation & Interpreting and National Register of Public Service Interpreters (NRPSI).
Our quality assurance objectives are set, achieved and reviewed by departmental and senior management at regular intervals. External auditing consultants are engaged as an integral tool of our continuous performance monitoring and auditing. Thus all above and many other processes contribute to Alpha's commitment to deliver a high quality service.
Why Alpha? - Key Quality Indicators
Some of the key features which constitute and lead to Alpha being a quality organisation are as below:
› ISO 9001 Certification
› Membership with Association of Translation of Companies
› Membership with Institute of Translating and Interpreting
› 14 year experience of provision of language services to all industry sectors
› Comprehensive national database of fully qualified linguists
› In house CPD Training for linguists
› 24 hour operations
› Experienced office staff
› Comprehensive and flexible support system to manage all language needs of clients
› Competitive pricing
› Winners of various high profile contracts/ tenders
› Regular audits and monitoring
› Stringent recruitment processes
› Service feed back and evaluation tools
› Robust complaints procedure
› Fully automated IT system with in-built safety features
› Translation memory tools and use of modern technology