About Us
14 year history, 24 hour operations, experienced staff, high profile clientele, quality assurance certifications and most of all consistent service delivery; are some of the unique features that all combine to make Alpha a trusted name in communication – whatever the language or the industry.
Alpha is a leading specialist in the provision of translating and interpreting services. We hold membership with ATC (Association of Translation Companies) and corporate membership with ITI (Institute of Translating and Interpreting). We were established in 1997 and have continually evolved with an ever increasing client base across a wide spectrum of industries and business sectors. Mr Masud Khan, Managing Director of Alpha, a fully qualified linguist established Alpha to ensure that a consistent reliable and qualitative linguistic service is available to bridge the language communication gap in public, commercial and ngo sectors. Our commitment to his goals has not only resulted in our progress domestically, it has also attracted clients internationally. Alpha has won national tenders/ SLA's and is the first point of contact for a number clients all over UK.
The open and supportive nature of our working style and consistent service delivery has led to long term contracts, cost effective solutions and the ability to meet our clients’ every demand – no matter how challenging. .
A detailed list of our clients is presented in section; Our clients. Our reputation is built on the range of expertise offered by our linguists and staff through the scope of their practical experience. Whether you are a small to medium sized organisation looking for a one-off or regular translation service we have the systems, expertise and resources to cater for your needs 24 hours/ 365 day a year.
Why Alpha
Client demand led evolution and progress of operations over 14 years has enabled Alpha to develop a diverse set of features sufficient to be able to tick all your requirements boxes.
- Membership: Association of Translation of Companies
- Membership: Institute of Translating and Interpreting
- 14 year experience of language service provision to all industry sectors
- Comprehensive national database of fully qualified linguists
- In house CPD Training for linguists
- 24 hour operations
- Experienced office staff
- Comprehensive and flexible support system to manage all language needs
- Competitive pricing
- Regular audits and monitoring
- Stringent recruitment processes
- Service feedback and evaluation tools
- Robust complaints procedure
- Fully automated IT system with in-built safety features
- Translation memory tools and use of modern technology
- Winners of various high profile contracts/ tenders
Strategically, Alpha’s business development and delivery processes are configured to achieve excellent working relationships with clients, aiming the clients to access and work with Alpha just as their internal department. Provision of 24 hour access to professional staff with excellent customer-care skills is a key aspect of our support system.
Additionally, as we recognise that each client is unique therefore we develop a client by client service delivery framework. This allows us to accommodate even the most esoteric specifications and budgetary requirements.
At Alpha, we strive for excellence in all aspects of our service - and our quality controls are strictly maintained to ensure every client is satisfied.
Alpha's robust operational systems are supported by bespoke workflow software with a number of in-built safety features ranging from linguist prioritisation for use of qualified linguists to recording client feedback and security checks.
Our experienced Project Managers only take on assignments that can be delivered to a high standard. We use bespoke IT monitoring systems to ensure all operations are monitored from enquiry to completion and client satisfaction. Our Project Managers maintain close communication with linguists and clients at every stage of each assignment/ project.
Alpha utilises stringent recruitment and selection processes. Only native linguists are assigned to projects. Our IT system maintains a comprehensive record of linguists' qualifications, training update and security vetting information. Our linguists are members of organisations such as The Chartered Institute of Linguistics and the Institute of Translation & Interpreting and National Register of Public Service Interpreters (NRPSI).
Our quality assurance objectives are set, achieved and reviewed by departmental and senior management at regular intervals. External auditing consultants are engaged as an integral tool of our continuous performance monitoring and auditing. Thus all above and many other processes contribute to Alpha's commitment to deliver a high quality service.
Our Strategy
Cost-effective, consistent, flexible and specifically high quality service delivery are terms that encapsulate our operational strategy.
Our success is built on client satisfaction achieved through our excellent client working relationships and consistent service delivery. Alpha’s business development and delivery processes are configured to achieve excellent working relationships with clients. Our relation with clients is not just limited to supply of services, there is a history of joint working to train clients' staff and input in to improving industry-wide working practices and occupational standards.
Alpha has made significant contributions in the development of the language industry and has presented a number of papers, sponsored linguists for CPD and sponsored seminars for academic discussions on issues surrounding the linguistic industry. For example Alpha is the main sponsor of the SIPR's (Scottish Institute for Policing Research) annual event.
Some of our industry wide development work also includes responses & input into documents, such as Thematic Report, Inspectorate of Prosecution in Scotland and formal papers submitted to international / conferences - A Case for Career - Professional Linguists Set within the Specific Context of the Scottish Criminal Justice - Legal System, Heriot-Watt University 2005. Such innovative working ensures a broad and informed base of in house knowledge, experience and networking that is used to maximise client benefit. We take pride in stating that our supportive client relationship policy has led to retention of our clients as we operationally understand that each client is unique therefore our services are tailored to their individual needs. Our internal processes and pricing strategy are also individually tailored to our clients’ requirements. Our procedures and quality assurance tools all join to ensure a consistent and high quality of service delivery. At Alpha, we strive for excellence in all aspects of our service and relations to ensure every client is satisfied.
- Membership: Association of Translation of Companies
- Membership: Institute of Translating and Interpreting
- 14 year experience of language service provision to all industry sectors
- Comprehensive national database of fully qualified linguists
- In house CPD Training for linguists
- 24 hour operations
- Experienced office staff
- Comprehensive and flexible support system to manage all language needs
- Competitive pricing
- Regular audits and monitoring
- Stringent recruitment processes
- Service feedback and evaluation tools
- Robust complaints procedure
- Fully automated IT system with in-built safety features
- Translation memory tools and use of modern technology
- Winners of various high profile contracts/ tenders
Alpha's robust operational systems are supported by bespoke workflow software with a number of in-built safety features ranging from linguist prioritisation for use of qualified linguists to recording client feedback and security checks.
Our experienced Project Managers only take on assignments that can be delivered to a high standard. We use bespoke IT monitoring systems to ensure all operations are monitored from enquiry to completion and client satisfaction. Our Project Managers maintain close communication with linguists and clients at every stage of each assignment/ project.
Alpha utilises stringent recruitment and selection processes. Only native linguists are assigned to projects. Our IT system maintains a comprehensive record of linguists' qualifications, training update and security vetting information. Our linguists are members of organisations such as The Chartered Institute of Linguistics and the Institute of Translation & Interpreting and National Register of Public Service Interpreters (NRPSI).
Our quality assurance objectives are set, achieved and reviewed by departmental and senior management at regular intervals. External auditing consultants are engaged as an integral tool of our continuous performance monitoring and auditing. Thus all above and many other processes contribute to Alpha's commitment to deliver a high quality service.
Quality
Experience - accreditation - testimonials - processes; whichever criteria you select to measure the quality, Alpha will satisfy your expectations and deliver to your satisfaction!
Alpha is committed to delivering a high quality service to its clients for all service areas. At Alpha we believe that the real measure of quality is in client satisfaction. Therefore whilst our quality assurance tools feature in all business processes but ultimately our "strategy" to achieve client satisfaction is our recipe for a high quality output.